No refunds for payments for bookings made (either online or at site) are allowed unless for exceptional circumstances which will only be made under Aqua Fun’s discretion.

ANY PAYMENT RECEIVED IS NON-REFUNDABLE 

General

Aqua Fun shall be entitled and reserves the right to cancel your booking at any time. If Aqua Fun decides to cancel your booking it shall use its reasonable endeavors to notify you as soon as possible.

You may be entitled to a full refund in the event of a cancellation under this clause, but no other compensation shall be payable.

Any evidence of tampering with the booking, tickets or wristbands will result in automatic cancellation of the booking. Tickets and wristbands remain the property of Aqua Fun at all times and are non-transferable and may not be resold.

Group Bookings

Deposits for Party Booking once paid are non-refundable. If the balance payment for a party is not made within 7 days of the party the booking deposit will be forfeited and the booking will be available for other customers to book. If the party needs to be rescheduled, Aqua Fun may, but shall not be obliged to, offer alternative dates or times.

Fraud & Prevention

If your card has been lost or has been used without your consent, then we will require you to provide us with a police report, confirmation from the bank of the date it was stolen and reported and any evidence to submit with your claim. Aquafun is not obliged to offer a refund unless it can be validated with official banking and judicial institutes.

Uncontrollable Variables

If it proves necessary to close the Activities for reasons beyond the control of Aqua Fun and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances, Aqua Fun may, but shall not be obliged to, offer alternative dates or times at reduced rates.

Refund Approval Procedure

Payments made by debit or credit card will be refunded to the same card. Where multiple forms of payment are used, Aqua Fun reserves the right to refund any monies due on a refund or amendment by credit or cheque.

Weather

In the case of thunderstorms, heavy rain/winds, heat, or other extreme weather conditions that would pose a risk we reserve the right to postpone, reschedule, cancel or alter elements of the Park you shall not be entitled to any refund (in part or in whole)

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