FREQUENTLY ASKED QUESTIONS

Here you will find categories on frequently asked questions and answers about the Aqua Parks. If you still have further questions, do not hesitate to get in touch through our live chat or contact us page.

What is the minimum age to enter the Park?

The minimum age to enter the park is 6 years old.

What Time does the Park Open?

The park opens at 9 AM until 6:30 PM each day.

Do You Offer Towels and Showers?

No, we do not offer any towels or showers.

Do You Offer Refunds?

We do not offer refunds on any bookings even due to bad weather conditions such as waves, rain and wind. Please note that your ticket can be transferred to another person so long as you do not enter the park.

Can I Change My Booking Date?

Yes, if you cannot make it for the days that you have booked then we can reschedule your booking. So long as you have not entered the park already. Please get in touch with us so we can do it.

Is there Free Parking?

Dubai

There is no free parking admission available as we’re located on the beach, however, individuals can avail 3 hours free if they purchase in any establishments in JBR and use The Beach Parking.

Abu Dhabi

We do not currently have any parking near as we’re located on the beach.

Do You have a Contact Number?

No, we only have email communication. We have a quick response time usually within minutes.

Do You Provide Life Jackets?

Yes, life jackets are included with the price of entry.

Can We Play If We Cannot Swim?

Swimming is a mandatory requirement to gain admission to the park. You will need to be able to swim from the shoreline to the park to enter. Although we provide life jackets you will need to know how to swim.

I have been charged and didn’t receive any Booking Confirmation

If your card has been charged but you didn’t receive the email confirmation. Do not worry this usually happens when you enter the incorrect email. Please do the following steps:

  1. Double check your card has been charged, sometimes orders fail due to blocks from your bank
  2. Check your junk mail as sometimes it goes here
  3. Send us an email or live chat for support

If you have been charged your booking is valid and we already have your order reference available for the day you selected.

Feedback, Complaints & Suggestions

To give feedback, please contact us using the contact page.

Can somebody else use my ticket?

Your ticket can only be transferred to another person if they have not already signed the waiver and have not entered the park. If these conditions are met then your ticket can be transferred.

How do I purchase my tickets?

You can book online or get them at the ticket counter, there is also a card machine also there at the park.

To book online do the following:

  1. Select your tickets
  2. Select your dates & pay
  3. You will receive an e-ticket to show on admission
What’s the Minimum Age?

The minimum age is 6 years old to enter the park.

How do we reschedule our booking?

If you need to reschedule your booking, please contact us using the contact page and let us know which dates you would like to change too.

We’re a group do you offer any discounts?

Yes, we do have a group offer for a minimum of 4 people or more. The original price for Adults is 150AED and 120AED for kids.

The group offer is 110AED per person. You can book group offer tickets from here: group offer tickets

Where can I park my car?

There is underground parking at JBR, you have to pay by the hour, however, if you spend a certain amount then you get a couple of hours free. Alternatively, you can park at Marina Mall which will be a 10-15 minute walk.

Do you offer hourly passes?

We currently do not offer hourly passes.

Do you offer birthday packages?

Yes, we offer birthday packages you can learn more about it here

Can my Kid go alone in the park?

So long as your Kid is the minimum required age of 6, then they will be allowed into the park. It’s not mandatory for parents to join their kids but they may enjoy it more. We have lifeguards available and life jackets included in all prices.

WON’T IT GET TOO HOT IN THE SUN?

Aqua fun is an outdoor activity that takes place all year long.  Therefore we advise all participants to be prepared for the warm temperatures by dressing appropriately, drinking plenty of water and applying sunscreen throughout the day.  To combat the warm temperatures we have staff rotating the attractions and cooling it down with water.  Never the less in the summer months it can be very hot so advice our guest to plan accordingly to avoid the extreme direct heat and sun. Months between June till September we advice to come after 3:30 pm .

CAN WE TAKE PART IN PARK IF ITS RAINING?

Aqua Fun is a rain or shine event – we won’t let some light rain or wind stop the fun! We recommend checking the local weather report in advance. In the case of light rain, we operate normally.

Safety of our customers and staff comes first. In the case of thunderstorms, heavy rain/winds, or other extreme weather conditions that would pose a risk we reserve the right to postpone, reschedule, cancel or alter elements of the Park. We keep a close eye on the weather ahead of our park and will communicate any changes as soon as we can and an update on the Facebook and Instagram

Can I buy tickets on site or are they only available online?

You can always buy it ahead of time online other wise it doesn’t take long at the park to pay and register your self for some Fun at Aquafun , you can pay and play directly at the park.

CAN I GET A REFUND ON A PRE-PURCHASED TICKET?

All sales are final, and we cannot refund tickets unless a refund is due in accordance with our weather & date change policy which is detailed here (refund policy)

All purchasers are asked to agree to this policy during checkout. To avoid disappointment we recommend checking the weather forecast ahead of time

CAN I TAKE A CAMERA INSIDE THE PARK?

We have no problem with you taking your own camera phone in with you. Just keep it safe and secure though as these have been known to fly out the pockets into the sea due to over enthusiastic bouncers!

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