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Frequently Asked Questions

Tickets & Admission

Where can I purchase the tickets?

You can purchase the tickets online or at the beach. 

Where will I receive my ticket?

You will receive your ticket via email. Inside you will have a Booking Reference number and also QR code. Please just show this on entry to gain admission.

What if I cannot make it?

We have a 12 month validity on tickets if you cannot make it, but after 12 months the tickets will be expired.

Do you offer refunds?

We do not offer any refunds. All bookings made will be non-refundable.

Do I have to sign a waiver form?

Yes, we have a waiver form that outline all the terms, this is available on the confirmation page or you can sign this on arrival.

Parking & Transportation

Is there a Taxi drop off point?

Yes, if you want to get dropped off by Taxi then please advise the driver to drop you next to Roxy Cinema in JBR. From there its a 5 minute walk.

Is there free parking?

The parking in JBR is paid for. However, the fully day parking in some car parks have been know to offer it for 20-25DHS. 

What is the best time to visit?

Aquafun waterpark is great all year round, if you’re looking to get involved with the crowd then you can search on Google to find our live peak times.

Simply search ‘ Aquafun Dubai waterpark‘ you will  then see live timings.

Payments & Refunds

What payment methods do you accept?

We accept all major visa debit, credit and American Express card including cash directly at the beach.

What is your refund policy?

We have a strictly no-refund policy. All tickets issued are non-refundable, however, they have a 12 month validity in case you cannot make it for your designated time.

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