FREQUENTLY ASKED QUESTIONS
Here you will find categories on frequently asked questions and answers about the Aqua Parks. If you still have further questions, do not hesitate to get in touch through our live chat or contact us page.
The minimum age to enter the park is 6 years old.
The park opens at 9 AM until 6:30 PM each day.
No, we do not offer any towels or showers.
We do not offer refunds on any bookings even due to bad weather conditions such as waves, rain and wind. Please note that your ticket can be transferred to another person so long as you do not enter the park.
Yes, if you cannot make it for the days that you have booked then we can reschedule your booking. So long as you have not entered the park already. Please get in touch with us so we can do it.
There is no free parking admission available as we’re located on the beach, however, individuals can avail 3 hours free if they purchase in any establishments in JBR and use The Beach Parking.
We do not currently have any parking near as we’re located on the beach.
No, we only have email communication. We have a quick response time usually within minutes.
Yes, life jackets are included with the price of entry.
Swimming is a mandatory requirement to gain admission to the park. You will need to be able to swim from the shoreline to the park to enter. Although we provide life jackets you will need to know how to swim.
If your card has been charged but you didn’t receive the email confirmation. Do not worry this usually happens when you enter the incorrect email. Please do the following steps:
- Double check your card has been charged, sometimes orders fail due to blocks from your bank
- Check your junk mail as sometimes it goes here
- Send us an email or live chat for support
If you have been charged your booking is valid and we already have your order reference available for the day you selected.
To give feedback, please contact us using the contact page.
Your ticket can only be transferred to another person if they have not already signed the waiver and have not entered the park. If these conditions are met then your ticket can be transferred.
You can book online or get them at the ticket counter, there is also a card machine also there at the park.
To book online do the following:
- Select your tickets
- Select your dates & pay
- You will receive an e-ticket to show on admission
The minimum age is 6 years old to enter the park.
If you need to reschedule your booking, please contact us using the contact page and let us know which dates you would like to change too.