Plan Your Visit

Frequently Asked Questions (FAQ)

Energetic, welcoming, and clear—answering guests’ questions with excitement and simplicity.

Operating Hours & Seasonal Info

9:00 AM – 6:30 PM
Please note: During summer we close from 12:00 PM to 3:00 PM due to the heat. For a more comfortable experience, we recommend visiting after 3:00 PM.

Tickets & Entry

You can purchase tickets both online or directly at our reception. Online tickets are flexible and, during promotions, can be used on any day.

During special promotions, tickets are valid for any day. Otherwise, tickets are date-specific. Please check your booking for details.

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Age, Height & Swimming Requirements

Minimum age is 6 years, and minimum height is 110 cm. Basic swimming ability is required for all guests.

Ticket Options & Pricing

  • Solo Explorer Pass: For 1 person
  • Duo Explorer Pass: For 2 people
  • Family Explorer Pack: For 4 people
  • Group Rates: Special discounts for 5+ guests
  • Birthday Packages: AED 500 and AED 800, with discounted entry for party guests

Birthday Parties & Group Bookings

Yes! Our AED 500 and AED 800 birthday packages include a private tent, bottled water, lifeguard, ice box, and a cake-cutting setup on the beach. The AED 800 package also includes extra games (Tug of War, Sack Race, Balloon Games). Birthday guests enjoy special discounted entry. Birthday sessions: 9:00 AM – 12:00 PM or 3:00 PM – 6:30 PM.

Yes, we offer special rates for groups of 10 or more. For corporate or large private events, tickets are included; food and beverages are not currently provided.

What’s Included

Every ticket includes a life jacket, grip socks, secure locker, changing room access, and a complimentary bottle of water.

Towels are not provided, please bring your own. No outside food or drink is allowed, but soft drinks and water are available at our kiosks.

Footwear, Safety & Storage

Yes, but Dubai summers are extremely hot. We regularly spray water on our inflatables to keep them cool and close the park midday for safety. For the most comfortable experience, visit after 3:00 PM.

Weather & Comfort

Yes! Our AED 500 and AED 800 birthday packages include a private tent, bottled water, lifeguard, ice box, and a cake-cutting setup on the beach. The AED 800 package also includes extra games (Tug of War, Sack Race, Balloon Games). Birthday guests enjoy special discounted entry. Birthday sessions: 9:00 AM – 12:00 PM or 3:00 PM – 6:30 PM.

Yes, we offer special rates for groups of 10 or more. For corporate or large private events, tickets are included; food and beverages are not currently provided.

Refunds, Rescheduling & Cancellations

Tickets are non-refundable. Rescheduling is possible up to 24 hours before your session, subject to availability. Birthday package and promotional tickets are non-refundable and non-transferable.

Beach Access & Amenities

Yes, Aquafun is located directly on JBR Beach.

No, but they can be rented from vendors on JBR Beach.

Parking & Directions

Paid parking is available at JBR’s Roxy Cinema or The Beach underground parking. We do not provide parking validation.

We are located at JBR Beach, Dubai Marina. It’s easily accessible by car, metro, or tram.

Other Common Questions

Yes, for birthday packages only. Only dry snacks (like pizza or fried chicken) are allowed; no outside food for regular tickets.

Yes, for large corporate or private events, subject to availability and terms. Please contact us for details.

Contact & Location

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Email: support@aquafun.ae
Phone: +971 54 522 6663
Location: The Beach - opposite of JBR - Dubai - United Arab Emirates

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